Item: Guest and Gray Law Firm
Rating: 5
Author: K.K.

Forney, TX

*Primary Mailing Address

315 S Bois D Arc St

Forney, TX 75126

Phone: 972-564-4644 Fax: 866-209-9785

Heath, TX

Phone: 972-564-4644

Plano, TX

6010 W Spring Creek Pkwy

Plano, TX 75024

Phone: 972-564-4644

We serve clients throughout Texas, including, but not limited to, those in the following localities: Collin County including Plano; Dallas County including Balch Springs, Dallas, Mesquite, Rowlett, and Seagoville; Henderson County including Athens; Kaufman County including Forney, Kaufman, Kemp, Mabank, Terrell; Rockwall County including Rockwall and Royse City; and Van Zandt County including Grand Saline, Wills Point, and Ben Wheeler. View More

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Justia Law Firm Website Design

★★★★★

Guest and Gray law firm is wonderful. I have had the chance to work with three of the lawyers and they all have been wonderful. They will tell you when you need a lawyer and when you don't. They actually try to save you money. They respond very fast to questions and try to help you understand what is going on. They are caring and are really judgment free. If I needed a lawyer again I would use this firm in a second and recommend them. K.K.

I used Guest and Gray to deal with my ex wife's accusations of child neglect.I dealt with Robert Guest and Tracy Gray. Both were excellent attorneys and surpassed every expectation I had in fighting the false accusations. We Won ! M.B.

I used Guest & Gray for a child custody case and they were great. I was really nervous about the case but they took care of everything and answered all my questions. I would recommend their services to anyone. J.R.

I can highly recommend Guest and Gray. I have worked on a number of cases with Robert Guest and and Scott Gray and find it amazing how MOTIVATED they are to do everything they can for their clients, not to mention that there superior knowledge, etc. In criminal cases supportive relatives always want to know "what can I do" to help. Hire Guest and Gray. C.S.

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I. Responsiveness	Avg. Rating
a. Available and accessible when needed	a. Available and accessible when needed
b. Delivers work product in a timely manner	b. Delivers work product in a timely manner
c. Returns phone calls within a reasonable amount of time	c. Returns phone calls within a reasonable amount of time
d. Gives my case the attention it requires	d. Gives my case the attention it requires
e. Overall rating for responsiveness	e. Overall rating for responsiveness

II. Work Product	Avg. Rating
a. Possesses in-depth knowledge of legal matter	a. Possesses in-depth knowledge of legal matter
b. Provides thoughtful and well-reasoned advice	b. Provides thoughtful and well-reasoned advice
c. Consistently maintains high quality of work	c. Consistently maintains high quality of work
d. Communicates well with me and in a manner which I understand	d. Communicates well with me and in a manner which I understand
e. Creative and innovative in formulating solutions	e. Creative and innovative in formulating solutions
f. Accurately explains the strategy and process I will be involved in and sets my expectations accordingly	f. Accurately explains the strategy and process I will be involved in and sets my expectations accordingly
g. Overall rating for quality of work product	g. Overall rating for quality of work product

III. Cost Effectiveness and Billing	Avg. Rating
a. Accurately estimates cost of service and the time required	a. Accurately estimates cost of service and the time required
b. The bills are timely and easy to understand	b. The bills are timely and easy to understand
c. The bills accurately reflect the quality of service and effort involved in my case	c. The bills accurately reflect the quality of service and effort involved in my case
d. Responds to my billing inquiries promptly	d. Responds to my billing inquiries promptly
e. Overall rating for cost effectiveness and billing	e. Overall rating for cost effectiveness and billing

IV. Service/Relationship	Avg. Rating
a. I am treated as a very important client	a. I am treated as a very important client
b. Demonstrates an interest in me and an understanding of my needs and objectives	b. Demonstrates an interest in me and an understanding of my needs and objectives
c. Exerts effort beyond the minimum required in my case	c. Exerts effort beyond the minimum required in my case
d. Keeps me informed on legal issues that may affect my case	d. Keeps me informed on legal issues that may affect my case
e. I am comfortable dealing with other people at the firm when my primary contact is not available	e. I am comfortable dealing with other people at the firm when my primary contact is not available
f. Keeps me informed on the progress of my case	f. Keeps me informed on the progress of my case
g. Overall rating for service/relationship	g. Overall rating for service/relationship

V. Characteristic	Avg. Rating
a. Expertise in legal matter	Very Important Very Important Important Important Neutral Neutral Not Important Not Important
b. Responsiveness/timeliness	Very Important Very Important Important Important Neutral Neutral Not Important Not Important
c. Excellence in client service	Very Important Very Important Important Important Neutral Neutral Not Important Not Important
d. Creative problem solving	Very Important Very Important Important Important Neutral Neutral Not Important Not Important
e. Personal relationship/trust	Very Important Very Important Important Important Neutral Neutral Not Important Not Important
f. Professional reputation	Very Important Very Important Important Important Neutral Neutral Not Important Not Important
g. Referral from family/friend	Very Important Very Important Important Important Neutral Neutral Not Important Not Important
h. Cost of legal representation	Very Important Very Important Important Important Neutral Neutral Not Important Not Important

VI. How did you hear about us?
Google Search Google Search Other Search Engine Other Search Engine Other Search Engine Avvo Avvo Firm Website Firm Website Phone book Phone book Referral Referral Referral Other Other Other

VII. If you could change one thing about Guest & Gray PC, what would it be?
VII. If you could change one thing about Guest & Gray PC, what would it be?

X. Please give us any additional suggestions you have so that we may improve our ability to serve you.
X. Please give us any additional suggestions you have so that we may improve our ability to serve you.

XI. Would you recommend us to others?
Yes Yes No No If not, why? If not, why?

Customer Satisfaction Survey